eCondolence.com and shiva.com, the leading companies modernizing the death care industry, today released an enhanced Viewneral™ seminar and lead prospecting Pre-Planning tool. These updates provide funeral homes and cemeteries a simple way to invite prospects to attend a Pre-Planning Seminar, stream the seminar and use the automated email system to follow-up and close leads.
“Meeting with families and in-person seminars will return when Covid-19 is under control, but the advancements and acceptance of online tools have expanded the opportunities and reach for the sales professionals in the industry,” says Michael Schimmel, CEO of shiva.com and eCondolence.com. “Our new Pre-Need Planning Tool now offers an online service for prospecting, inviting, presenting and following-up that will help support the death care industry. By helping to expand the reach of the sales team, it dramatically improves time efficiency, reduces costs and increases sales, while building brand equity in the community.”
Funeral homes and cemeteries that use the Viewneral™ platform also can curate a list of prospects from guests who attend virtual services, memorials, and gatherings. Viewneral™ helps families memorialize and join together, while serving as a built-in lead generating tool for sales teams.
For funeral homes and cemeteries, the Pre-Planning Tool includes online pre-planning seminars, registration and prospecting, automated email follow up to new leads, enhanced profile and arrangement center on shiva.com and eCondolence.com with online appointment requests, personalized training, CRM integration and more.
eCondolence and shiva.com are the only companies that deliver a complete end-of-life platform that includes virtual pre-planning seminars, online funeral arrangements, virtual funeral services, virtual memorial gatherings, online unveilings and dedications in addition to grief and aftercare services including concierge services, access to local caterers, bakeries, delis, sympathy baskets and other commemorative services.
Recently, the companies introduced Virtual Unveiling and Virtual Dedication, the first of its kind online commemorative tool that can be used during the ceremonial dedication of a memorial marker or headstone at a loved one’s grave. This is the only Virtual Unveiling and Virtual Dedication tool on the market.
The eCondolence.com and shiva.com ViewneralTM Platform is a proprietary platform powered by Zoom. The easy-to-use platform contains enhanced features including a personalized web page displaying all the gathering and service details, a private link to the unveiling or dedication that can be shared, aftercare preferences and a virtual guest book of attendees with their condolence messages for the grieving family, among other unique components.
Further helping families and their supporters, eCondolence.com and shiva.com offer complimentary access to in depth critical information, educational guidance about religious and cultural customs, appropriate verbal and written condolence messages, and curated sympathy and commemorative meals and gifts.
As part of the extensive Sympathy Brands portfolio, eCondolence.com and shiva.com connect families and funeral homes through the stages of planning, service, and aftercare with its consumer brands, proprietary Viewneral™ technology, and nationwide concierge services. The companies provide a modern approach to end-of-life matters. Sympathy Brands’ strategic partners include best-in-class funeral homes, cemeteries, insurance companies, non-profits, bakeries and caterers to make planning and fulfillment supportive, convenient and seamless. For more information please visit eCondolence.com, shiva.com and sympathybrands.com.