Now Is the Time to Begin Succession Planning
by Alan Creedy & Bill McQueen During the consolidation of the 1990’s, the term “Succession Planning” became a euphemism for [...]
Fraud – Every Business is at Risk?
by Chuck Gallagher Reverend Bobby thought it a bit strange when his wife, with her hand cupped over the phone, [...]
Considering a Cremator for Your Business? A Story with a Bad Start, but a Happy Ending
by Charlie Kanet How important is it to acquire the right equipment for your crematory facility? Ask Jimmy Howard with [...]
Preparing for the Sale of Your Business – Putting Your “Financial House” In Order
by Michelle Canerot There are many reasons why an owner or operator decides it is the right time to sell [...]
You Can’t Manage What You Can’t Measure
by Jake Johnson Delivering exceptional customer service is paramount for funeral business success. But what is quality service? How do [...]
Rethinking Personalization As a Process, Not a Product
By Matt Frazer First of all, let’s all acknowledge that personalized funerals are not an unusual request these days. There [...]
Pet Memorialization Doesn’t Have to Be All or Nothing
By Linda Darby As members of the funeral profession, we understand the importance of memorializing our loved ones. This includes [...]
Pre-Planning Being Organized: The Most Priceless Gift You Can Leave Your Family
By Melissa Best Making decisions about what happens when you die may feel negative and odious, but being organized at [...]
Keeping Your Customers’ Data Secure is Paramount
Ann Heraghty 100 million shopper records; that is the latest total of customer records stolen from retailing giant Target. The [...]
Communication — The Key to Out of Deaths
By Mary Kay Kurdila The phone rings and you get a call from one of your local families that one [...]
Cremation Litigation Prevention and Preparation: How to Keep from Getting Sued and What to Do
Throughout my years in advising cremation, funeral and cemetery clients, the one factor that has created, and caused, more lawsuits [...]
New Study Shows Consumer Knowledge Gap and Surprising Preferences Regarding Burial Vaults
We talk a lot within the funeral service industry about the value of memorialization and how personalized products and services [...]