Customer-Centric Innovation
By Scott Mindrum How does an organization grow market share in a tough, competitive market? How do you stand out [...]
Preparing Your Business for The New Year: Start Your Resolutions Now
By Jim Atwood As the year comes to a close, now is the time for death care professionals to examine [...]
Now Is the Time to Begin Succession Planning
by Alan Creedy & Bill McQueen During the consolidation of the 1990’s, the term “Succession Planning” became a euphemism for [...]
Fraud – Every Business is at Risk?
by Chuck Gallagher Reverend Bobby thought it a bit strange when his wife, with her hand cupped over the phone, [...]
Considering a Cremator for Your Business? A Story with a Bad Start, but a Happy Ending
by Charlie Kanet How important is it to acquire the right equipment for your crematory facility? Ask Jimmy Howard with [...]
The Other “E” Word…Edema
by David G. Hicks Treating cases that have edema is a challenge routinely encountered by today’s embalmer. It is not [...]
Preparing for the Sale of Your Business – Putting Your “Financial House” In Order
by Michelle Canerot There are many reasons why an owner or operator decides it is the right time to sell [...]
You Can’t Manage What You Can’t Measure
by Jake Johnson Delivering exceptional customer service is paramount for funeral business success. But what is quality service? How do [...]
The Importance of Casket Customization
By Christopher J. Boots If I told you that I commissioned a national survey of 1000 consumers and they were [...]
Rethinking Personalization As a Process, Not a Product
By Matt Frazer First of all, let’s all acknowledge that personalized funerals are not an unusual request these days. There [...]
Memories Need Help Sometimes – Will It Be You To Help?
By Coleen Ellis They were a sweet couple, but their beautiful little Maltese, Lexi, had just died so they were [...]
Pet Memorialization Doesn’t Have to Be All or Nothing
By Linda Darby As members of the funeral profession, we understand the importance of memorializing our loved ones. This includes [...]