Batesville, the leading provider of high-quality products and technology solutions to death care professionals, is proud to sponsor the keynote address by Micah Solomon, best-selling author and one of America’s most noted experts on customer service, at the 2020 National Funeral Directors International Convention and Expo, October 20 – 22.
“As a longstanding partner and supporter, we want to commend NFDA for putting together a safe, virtual convention packed with meaningful educational content and plenty of opportunities to learn about new products and reconnect with suppliers and colleagues,” said Jenn Parvin, vice president of marketing and technology at Batesville. “It’s an honor to help bring a world-class speaker like Micah Solomon to one of our industry’s premiere events.”
Solomon has been featured in some of the nation’s top financial publications and is widely regarded for his expertise in helping businesses build their bottom line through customer service. His keynote, Ignore Your Customers (and They’ll Go Away), on Wednesday, October 21 (9:30 a.m. CT), will provide a step-by-step guide for creating a service culture and customer experience that will transform your organization. The session qualifies for 1 CE credit.*
As an added bonus, Batesville will be hosting a live Q&A with Solomon immediately following his presentation and will offer complimentary copies of his latest book to the first 100 funeral professionals who visit its virtual booth on Wednesday afternoon.
“COVID-19 has compounded the stress that is inherent in our industry,” said Parvin. “We are grateful to have Dr. Alan Wolfelt available via Zoom to discuss the five pillars of self-care on Tuesday, October 20 (3:00 p.m. CT). Dr. Wolfelt will also be available for private chats after the session.
Batesville is making the most of the new virtual event, with a combination of live product and technology demos, videos, chats, and a Q&A session with Batesville executives. Attendees will get a close-up look at several new products, including:
- A new military personalization feature on the N01 (18 ga.)
- Enhancements to the Virgo (18 ga.)
- A new oversize version of the popular dual-disposition Clifton (Select)
- A new brown finish on the dual-disposition Dryden (Select)
With technology at the forefront, funeral professionals will also have a chance to check out Batesville’s latest web and e-commerce offerings. For a full schedule of events, visit www.batesville.com/NFDA.
* NFDA to provide details.
Batesville (www.Batesville.com), a wholly-owned subsidiary of Hillenbrand, Inc. (NYSE:HI), is a recognized leader in the death care industry in North America, offering a comprehensive portfolio of burial and cremation products, memorialization options and innovative technology solutions. For more than 125 years, Batesville has supported licensed funeral professionals in helping families honor the lives of those they love.® A history of manufacturing excellence, product innovation, superior customer service and reliable delivery helped Batesville become – and remain – a market leader.