American Airlines Cargo

American Airlines Boeing 787-8 photographed on May 22, 2015 from Wolfe Air Lear 25B

Who is American Airlines Cargo, and what product and/or service do you provide?

American Airlines Cargo has one of the largest cargo networks in the world, with cargo terminals and interline connections across the globe. The company transports cargo efficiently between major cities in the United States, Europe, Canada, Mexico, the Caribbean, Latin America and Asia. American provides 6,700 daily flights, shipping more than 100 million pounds of cargo every week to major cities worldwide.

American offers a variety of products and services to meet every customer need. This includes TLCSM services for transporting departed loved ones to their final resting place with compassion and care.

How did American Airlines Cargo get involved in the funeral industry?

For more than 80 years, American has been serving a wide variety of customers. To ensure customers’ needs are being met, the company continually adds new products and services throughout its network. More than 20 years ago, American developed its TLC services to meet the needs of funeral homes, mortuaries and their customers for transporting human remains to and from cities throughout the globe.

What makes American Airlines Cargo unique?

Having one of the largest cargo networks in the world allows American to reach nearly every major market on Earth using the youngest and most modern fleets available. This extensive network allows customers to quickly and effectively ship cargo nearly anywhere.

American also offers excellent customer service and reliability, with a dedicated Customer Experience team that helps to proactively identify issues that might cause a delay and look at opportunities to deliver shipments sooner than planned. Plus, American is always extending its reach by adding new and seasonal routes to meet customer needs. In 2017, American is continuing to focus on operational reliability and finding ways to better enhance its products and services based on customers’ feedback. This includes adopting new technologies to make the interaction with customers better and more seamless.

What are the benefits to funeral homes using American Airlines Cargo?

American offers 24/7 service to TLC customers. Dedicated TLC specialists work directly with funeral homes and mortuaries and help with the advance arrangements required to transport loved ones.

TLC specialists provide the caring oversight and knowledge that these important shipments need. American also offers TLC customers ExpediteFSSM service, which includes premium boarding priority and a 100 percent guarantee; daily scheduled service in the U.S. and around the globe; premium handling process to ensure priority; and online tracking and shipment status notification. And if TLC customers require assistance at any point, American’s trained interline specialists can help them with connections throughout the world.

How does American Airlines Cargo provide a solution for funeral homes?

American offers a dependable solution for funeral homes and mortuaries that provides timely, reliable transport of loved ones to nearly 350 destinations in more than 50 countries. American is dedicated to consistently delivering the highest standard of reliability, as well as exceptional customer care.

How would a funeral home contact American Airlines Cargo for more information on your products?

The American Airlines Cargo TLC Specialist Desk provides 24/7 customer service. Customers can call the team at 800-TLC-3333 (U.S. toll free) or 1-817-355-6712 (international), or email [email protected]

 

American Airlines Cargo
800-TLC-3333 (U.S. toll free)
1-817-355-6712 (international)
[email protected]
www.aacargo.com/care

By | 2017-09-21T15:50:05+00:00 September 21st, 2017|Company Spotlight|Comments Off on American Airlines Cargo

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