Remember when the coffee lounge was in the basement; often next to the embalming room? The only requirement for the coffee was that it be hot and that it gave the nonsmokers something to do!
Today many of our clients make the coffee lounge the focal point of the Visitation Lobby with lattes and frappuccinos being the drinks of choice. These upscale facilities are not only profitable, but provide an atmosphere that is comfortable and familiar to the families using them. Most provide free Wi‐Fi so that everyone can stay in touch. The coffee lounge also becomes a meeting place for the local police and EMT that work closely with the funeral home. You can’t put a price on that type of goodwill!
As you might guess, you can’t just go buy that trendy name brand coffee and hang out their sign. There are licensing agreements to be dealt with, but well worth the effort. If you are willing to meet their requirements, they are happy to help you develop a fully functional coffee shop with the ability to serve all of the specialty drinks. There is a fair amount of coordination necessary between your architect and contractor to get all of the necessary power, water, drains, etc. located properly. The final step will be to have an interior designer give the space an upscale, but relaxed, atmosphere.
Providing this type of amenity tells your families that you know what they want and that you want them to feel at home.It shows them you are committed to providing superior service and it can help you set yourself apart from your competitors. The end result will become the hub of your funeral home providing a place to relax, speak with, grieve and catch‐up with family members. And if necessary, catch up on a little work and chill with an “extra hot venti no foam soy hazelnut latte”! FBA
Bob Killingsworth graduated from Texas Tech University with a Bachelor of Architecture, special emphasis in Design and urban Planning. In 1985 Bob joined J. Stuart Todd, Inc. and served as the lead project architect and designer for the firm. Bob is registered as an architect in over forty states, as well as an Interior Designer. He is a member of the American Institute of Architects, American Society of Interior Designers and Certified by the National Council of Architectural Registration Boards. He can be reached at 800-822-1925 or by e-mail at [email protected].